Cancellation Policy

Cancellation Policy

1. Order Cancellation

At SSignature, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as straightforward as possible.

2. Eligibility for Cancellation

• Orders can be canceled within 24 hours of the order being placed.
• Once an order has been processed and shipped, it cannot be canceled.

3. Cancellation Process

To request an order cancellation, please follow these steps:

• Contact our customer support team at [email protected] as soon as possible to request the cancellation.
• Please provide your order number and any relevant details.

4. Refunds for Canceled Orders

• If your order is eligible for cancellation and the request is made within the specified time frame, we will process a refund to your original payment method.
• Please allow 7 business days for the refund to be processed.
• Shipping costs are non-refundable for canceled orders.

5. Cancellation After Shipping

If an order has already been shipped, it cannot be canceled. In this case, you can initiate a return as outlined in our "Return Policy" for a refund.

6. Contact Us

If you have any questions or need assistance with order cancellations, please contact our customer support team at [email protected].